Returns & Exchanges

Due to the consumable nature of our products, we typically do not accept returns; however, if you are unsatisfied with your order, we are committed to making it right within 30 days of purchase.

1

Review Policy

Ensure your request is submitted within 30 days of the delivery date and pertains to quality issues or shipping errors.

2

Contact Support

Email our customer success team with your order number and a brief explanation of the issue you encountered with your Soylent products.

3

Provide Verification

Attach photos of the product packaging and the lot number if there is a quality concern so our team can investigate the batch.

4

Receive Resolution

Once approved, we will issue a replacement shipment or a refund to your original payment method, excluding any initial shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing